The Vital Role of Customer Success Operations
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Today’s customer success executives are being challenged to use unprecedented amounts of customer data to build more predictable revenue outcomes and run more efficient operations. That’s on top of their existing efforts to manage an entire customer base. If you are a
How to Build an Effective Customer Health Model – Part 1
Today we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why we're calling it Part 1 of our Customer Health series. For those of you who
How Zendesk Invested in Customer Success from a Product-First Perspective
Zendesk is a family of products that helps companies manage the entire customer lifecycle in different ways. They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K