Onboarding

The Top 5 Customer Onboarding Metrics and How to Leverage Them

4 – min read Onboarding isn’t just about introductions; it’s about acceleration. Customers expect to see value from your product as soon as possible, so customer success teams should …

Company updates

Customer Success Summit delivers inspiration, premier quality content and connections.

4 – min read Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of …

Renewals

How to Calculate Your Customer Renewal Rate

4 – min read Renewal is about a consistent revenue basis. The rate at which your customers extend their relationship with you determines how fast and how far your …

grow customer relationships
Best Practices

Grow Customer Relationships: Strategies for Long-Term Success

4 – min read The new customer-centered economy marks a fundamental change in the business/customer relationship. It’s no longer wise for businesses to focus the majority of their efforts …

Adoption

How to Increase Product Adoption Rates: Tips for SaaS Enterprises

4 – min read Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next? In a perfect world, the …

Customer health scores give you an at-a-glance picture of where your customer stands.
Best Practices

The Complete Guide to Improving Your Customer Success Health Score

4 – min read An illuminated “check engine” light is scary because it doesn’t offer any solution. There could be any number of reasons why that little beacon has …

Knowing how to calculate retention rate is a vital skill for customer success teams.
Customer Retention & Churn

How to Calculate and Improve Your Customer Retention Rate

3 – min read Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. …

Tracking metrics is a great way to improve your customer success efforts.
Customer Success

The Most Important Customer Success Metrics to Track and How to Improve Them

4 – min read Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and …

Customer love

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Mapping the customer journey will make it easier to provide ongoing value.
Customer Journey Mapping

How to Map the Customer Journey Stages to Foster Lifetime Value

4 – min read From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand. It’s a journey …

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