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May 20, 2020
2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the
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Customer Retention Optimization Strategies to Keep Customers Long-Term
4 – min read Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. While the sales …
Exploring the Importance of Customer Lifetime Value
4 – min read In today’s customer-centered economy, focusing on short-term customers is an outdated business model. Instead, enterprises must nurture every customer relationship to increase retention and customer …
More on IBIZA, Totango Product Updates | August 26, 2019
2 – min read Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Information Request …
Customer Satisfaction Best Practices You Need To Know
5 – min read When you meet a customer’s expectations, you make them happy. That’s the basic concept behind customer satisfaction. Sometimes, however, the potential value of your product …
How to Measure User Adoption and Increase Your Rates
5 – min read Metrics are a means to an end. They are not a goal in and of themselves. Their importance lies in their ability to reveal the …
How to Use Customer Data: A Guide for Customer Success Teams
4 – min read As customers use your product, they generate data just by going about their daily workflow. And you would be missing out on a huge opportunity …
The Top Five Customer Onboarding Challenges and How to Solve Them
4 – min read Some people think the most important moment in the customer relationship is when they make the initial decision to purchase. But the period after the …
More on IBIZA, Totango Product Updates | August 12, 2019
< 1 – min read We’ve released our newest iteration of IBIZA, with some very exciting updates! Read on to see how we’re focusing on productivity. Early Access Feature Controls …
What are the Benefits of Customer-Centricity?
4 – min read Imagine if you could give your customers that “day 1” feeling of excitement and potential throughout the entire customer journey. That’s the goal Amazon CEO …
Understanding the Different Types of Customer Engagement
4 – min read The customer-centered economy has made it easier for customers to switch to a competitor if one company is not fully satisfying them. This has raised …
Latest Totango News
Totango offers more ways to stay aligned with your team and customers
May 1, 2020
< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing
Kicking off Totango’s Spring Product Release – Belize
April 14, 2020
2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines.
