customer centric enterprise

Create a Strong Customer Engagement Strategy

3 – min read We all want to believe that we have a strong relationship with our customers. However, the truth is that we’re only as important to them …

Customer Success vs Customer Service
Customer Success

Customer Success vs. Customer Service: How They Work Together

4 – min read A successful organization operates in much the same way as a prestigious orchestra. Both are made up of individuals with a specialization—say, playing the clarinet …

Many of the dominant themes for the coming year and decade address the need to better align enterprise actions with customer goals.
Customer Success

The Top 7 Customer Success Trends for 2020

4 – min read As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible …

Totango Product Updates

SuccessBLOCs – Now With More Usage Metrics

< 1 – min read Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. SuccessBLOC Scorecards, Now With …

customer success marketing
customer marketing

Customer Success and Marketing: How These Teams Collaborate

4 – min read Talk of customer success (CS) abounds in today’s customer-centered economy. It’s vital, as it is the CS team that works with customers after that critical …

customer success adoption plan
Adoption

How to Create a Customer Success Adoption Plan

4 – min read
Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan.

By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success.
Customer Success Community

Introducing the Totango Community Edition: Free Customer Success for Everybody

< 1 – min read Totango has always been focused on helping companies succeed at Customer Success so they can deliver value and exceptional experiences to their customers.

customer success factors
Customer Success

The Top Customer Success Factors to Help You Create an Enterprise-Wide Strategy

4 – min read The rise of the recurring revenue business model has placed the customer in control of their business partnerships. Customer value is now achieved over repeated cycles of renewal…

customer centric growth
customer centric enterprise

5 Best Practices to Encourage Customer-Centric Growth

4 – min read A customer-oriented approach to business is fast becoming a necessary ingredient for success in today’s customer-centric economy.

Uncategorized

Announcing Totango’s Winter ’20 Release: Jasper

2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.

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