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Your Guide to Managing the Customer Journey

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Your Guide to Managing the Customer Journey

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TRENDING

Customer Success (CS) software helps your enterprise understand what matters to your customers. And what matters most to your customers

It’s been a little over a month since that enthusiastic new customer sailed through the onboarding phase. By now, they

Every day customers are bringing more data than ever into Totango. With this release, we set out to address this

Imagine you’re a customer who’s just subscribed to a service or purchased a new product. In a perfect world, what

If you want your business to succeed, make sure your customers succeed. As the economy becomes more customer-centered, the need

Renewal is a promise of future reward. In fact, an MRI study of the thought processes of loyal customers found

All spring the Totango product team has been working hard on building features that make it easier than ever to

According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback.

When consumers decide which brand of product to purchase, they pick the one they have the strongest relationship with. As

Download our 2018 Customer Success Salary Report

Get detailed trends for Customer Success Managers, Vice President of Customer Success, and Director of Customer Success