data warehouse integrations

Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse

3 – min read In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. …

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3 keys to renewals
Customer Renewals

Three Keys to Increasing Customer Renewals

8 – min read This happens to you more often than you’d like to admit. Your sales team lands a new customer with great potential. You work hard at …

essentials for selecting a customer success platform
Business Continuity

6 Essentials When Selecting Customer Success Tools

4 – min read Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some …

Customer Growth Game Changer Totango
Totango Company Updates

Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success

4 – min read What comes to mind when you think of the term “game changer”? With the recent Super Bowl, perhaps your mind drifts to NFL quarterback Tom …

Totango Works for You
Customer Insights

5 Crucial Customer Satisfaction KPI Scores to Track

6 – min read Know the Most Important Customer Satisfaction KPI Metrics to Monitor Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely …

CRMs and Customer Success Platforms, Supercharge your Tech Stack
Customer Success

Supercharging Your Tech Stack: The Relationship Between Your Customer Success Platform and CRM

3 – min read This is the first in the blog series “Supercharging your Tech Stack with Totango”. In this series, we will discuss a different integration that Totango …

understand why customers churn
Customer Retention & Churn

What Is Customer Churn?

3 – min read What is customer churn? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need …

share the love
Customer Engagement

Engage your customers with a Valentine’s Day email. Show them you care.

2 – min read Valentine’s Day is traditionally thought of as a holiday for couples to celebrate their love, but it’s also simply a special day to show appreciation …

7 step customer success strategy
Customer Retention & Churn

7 Step Customer Success Strategy for Higher Lead Conversion and Customer Retention

7 – min read A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your …

2021 Best Software Award G2
Totango Company Updates

Totango Honored with G2 2021 Best Software Company Award

2 – min read Totango, Inc., the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software …

Totango Build the Business Case for Customer Success
Customer Success

How to Build the Business Case for Customer Success

5 – min read Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for …

Customer Success Plans
Customer Success

Customer Success Plans Promote Client Satisfaction

4 – min read Customer success plans provide you with a powerful tool to help clients achieve their goals. With your product, they feel more satisfied with your brand, …

Totango Playbook
Customer Success

Playbooks for Customer Success Promote Satisfied Clients

4 – min read When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client …

Totango Churn Prevention
Customer Retention & Churn

Proactive Churn Prevention Promotes Customer Retention

7 – min read Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on …

Product updates

Wrapping up 2020 and Fiji Release!

< 1 – min read Hi, This week is very special. We are starting the last week of 2020….   No one can argue that 2020 was special…..It was unlike anything we …

Cisco CX Specialization Certification Takeaways
Customer Experience

Top 5 Takeaways from the Cisco Customer Experience Specialization Certification

4 – min read   Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. It’s …

New Trends in Customer Success 2020
Customer Success

New Trends in Customer Success You Need to Know About in 2021

4 – min read Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends …

Why Customer Success is Important
Customer Success

Why Customer Success Is So Important and How to Promote It

5 – min read Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your …

Inspire Customer Loyalty with Totango
Customer Loyalty

7 Best Digital Customer Journey Steps to Inspire Loyalty

4 – min read Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able …