As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.
Product updates

Get more out of SuccessBLOCS and APIs

2 – min read Hi, We are two months in and finally, we are starting to see the light at the end of the tunnel. While we have been …

Product updates

Totango offers more ways to stay aligned with your team and customers

< 1 – min read HI, In many parts of the world, the sun is shining and everything is starting to blossom. Totango is growing and innovating, too! Today, I …

Product updates

Kicking off Totango’s Spring Product Release – Belize

2 – min read Hi, Two more weeks have gone by, and we are all still at home focusing on keeping our daily routines. Most importantly staying safe. Today …

Totango Product Updates

Staying Close to the Voice of the Customer

2 – min read Hi, In the last two weeks we have all acclimated to a new reality where we have to work from home, meet online with our …

customer success marketing
Totango Product Updates

Seamless Customer Collaboration | Product Update, March 2, 2020

< 1 – min read Hi, When we started our winter release journey to Jasper, I mentioned we would have lots of surprises in store. Today we have more exciting news …

Totango Product Updates

SuccessBLOCs – Now With More Usage Metrics

< 1 – min read Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. SuccessBLOC Scorecards, Now With …

Uncategorized

Announcing Totango’s Winter ’20 Release: Jasper

2 – min read Winter weather certainly makes you appreciate sunny days. I changed my travel plans today to take advantage of the beautiful weather to ski in Jasper, Canada.

Totango Fall 2019 Release - Sedona
Product updates

Product Update January 20, 2020 Campaign

< 1 – min read Winter is here, and we all definitely feel it! It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you.

Product updates

Totango Announces Dynamic Assignment

2 – min read At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

Totango Fall 2019 Release - Sedona
Product updates

Opening 2020 with Totango

< 1 – min read Product update Jan 7, 2020  Happy New Year! I hope you all had a great time celebrating the new year with friends and family.  At …

Product updates

Merry Christmas and Happy New Year

2 – min read Product update 22, 2019 Campaign  The holiday season is the best time of the year! It is full of celebration and also gives us an …

Totango Fall 2019 Release - Sedona
Product updates

Product updates November 26, 2019 – Sedona is here

< 1 – min read Hi,  Today, our Ibiza experience is available for all Totango users. This week is also very exciting as many of us start the holiday season …

How are User Engagement and Retention Related? It’s simple: engaged users are more likely to stick with your brand.
Product updates

Introducing Destination Pages for Dynamic Customer Success | November 11th, 2019

2 – min read Hi,  We have been hard at work and are excited to share our latest engagement feature with you! Introducing Destination Pages for Dynamic Customer Success …

Product updates

Totango IBIZA Product Updates | October 28th, 2019

< 1 – min read Totango Product Updates | October 28, 2019 Today we are excited to bring you the final sprint from IBIZA, and are happy to share that …

Product updates

Totango IBIZA Product Updates | October 7th, 2019

< 1 – min read We are excited to release more content on our journey to IBIZA. We’re almost there, hold tight! 🙂  Create Accounts via Rapid Insights Forms We …

Product updates

Totango IBIZA Product Updates | September 23rd, 2019

< 1 – min read Totango Product Updates | September 23, 2019 First, I would like to start by thanking all of you who joined us for a  great Customer …

Product updates

Totango IBIZA Product Updates | September 9th, 2019

< 1 – min read Totango Product Updates | September 9, 2019 Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers …

Product updates

More on IBIZA, Totango Product Updates | August 26, 2019

2 – min read Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Information Request …

Product updates

More on IBIZA, Totango Product Updates | August 12, 2019

< 1 – min read We’ve released our newest iteration of IBIZA, with some very exciting updates! Read on to see how we’re focusing on productivity. Early Access Feature Controls …

Product updates

Totango Product Updates | July 29,2019

2 – min read We are happy to share that we have established a more concrete seasonal release cycle (winter, spring, summer, fall), continuing to deliver updates and feature …

Product updates

Totango Product Updates | July 1st, 2019

< 1 – min read We know that our customers spend their day to day in Totango Spark. This enables them to always stay up to date with their customers’ …

The right customer success KPIs can reveal important insights.
Product updates

Totango Product Updates | June 16th, 2019

2 – min read Every day customers are bringing more data than ever into Totango. With this release, we set out to address this by focusing on three things: …

Customer Success

Product Updates | June 2nd, 2019

2 – min read All spring the Totango product team has been working hard on building features that make it easier than ever to get data into Spark, and …

Customer Success

Product Updates | May 20th, 2019

< 1 – min read We know that customer data is at the heart of everything you do, and without it, it’s not only difficult to drive customer success, but …

Product updates

Product Updates | May 6th 2019

2 – min read We believe that a fast & frictionless experience in Totango is necessary for empowering your team to drive results. For our first of two May …

Customer love

March Product Updates | Release Roundup

2 – min read In March, the Totango team delivered multiple features that empower you to drive customer success methodologies organization-wide, reduce administrative work, and customize Spark around your …

Customer love

February Release Roundup

2 – min read In February we had three releases focused on two main themes: scale management and enterprise-grade customization. The new features and enhancements are designed to help …

Company updates

We Are Upgrading All Users to Spark

3 – min read We Are Upgrading All Users to Spark In the early half of 2018 we launched Spark, which enables Customer Success teams to focus on results …

Customer Success

Map Customer Success To Your Global Organization With SuccessTeams

2 – min read Every company, especially a large enterprise, builds an organizational structure around their customer operations. Whether by region, product, vertical, or any other business parameter they …

Zoe 1.0 release and beyond
Product updates

Zoe (and Totango) Are Ready to Listen

2 – min read You know Zoe, right? Just in case you haven’t heard, Zoe makes customer success everyone’s business. With a customer-centric approach to business, the customer needs …

Hyper Productivity with Totango
Product updates

Become hyper productive with Totango’s January release!

< 1 – min read Ready to be hyper productive this year with Totango? We have 3 new features to increase your speed of use and overall efficiency. Check out …

Best Practices

New Release: Automate customer communications with Customer Success Campaigns

2 – min read Customer Success Campaigns is a simple, intuitive, and scalable way to automatically engage with every single user in your customer base with the right message at the right time based on their behavior and actions. This is something that traditional marketing systems are unable to do. Campaigns takes Totango’s powerful analytics capabilities and enables you to create precise user and account segments to target with messages and content that will drive desired business outcomes.

Customer Success Management

New Release: Scale Customer Success team operations with SuccessPlays and Account Scorecards

2 – min read Think of having a customer success coach built into your customer success software. That’s what these features do – guide actionable best practices, automate team processes, and give customer success managers the account benchmarking information they need at the right time.

Business Insights

New Release: The top 3 ROI metrics Customer Success needs to track

2 – min read The holy grail of customer success is to easily prove the “value” or results that your customers get with your products. According to a survey of B2B buyers by IDC, “81% of buyers expect vendors to quantify the business value of proposed solutions” (IDC Survey of B2B Buyers, 2010). Yet, the most common way for SaaS businesses to show that value is by using a combination of metrics that only skim the surface (e.g., number of logins in the last month or time per user in the app) along with subjective satisfaction metrics.

Customer Success Management

Customer Success Reimagined

2 – min read When you’re in an industry that has completely taken off, sometimes you need to take a step back and say, “what were we trying to …

Company updates

New App: Totango Zendesk Application

< 1 – min read Two big announcements in one week. I’m also really excited to announce the availability of the Totango Zendesk Application, available from the Zendesk App Marketplace. …

Best Practices

What is customer health score and how do I build one for my business?

4 – min read The latest article on customer health can be found here. If you run an online technology business like many of the Totango customers you already …

Uncategorized

Product Update: How Much Time Are Users Investing in Your Web-App?

< 1 – min read Understanding the amount of time users spend in your application, and the actions they take, is the best way to know the level of value …

Product updates

Stop Shooting in the Dark. Sell SaaS Faster.

2 – min read It’s 2 days until the end of the quarter and salespeople around the globe are scrambling, trying to close sales and meet quotas. It is, …

Product updates

Getting Personal with Your Customers

2 – min read One of the first things that grabs people’s attention when they begin using SaaSPulse is our real-time User Activity Stream. As one of our beta …

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